To get your tickets online in the webshop there are 2 important steps.
Make sure that your event in Stager is 'confirmed' in the main section. When creating an event in Stager it will always be in option first, you have to change it into 'confirmed' manually. Also it is important that you fill in the correct times. For example when the doors are open an half hour in advance. These times appear on the customer's ticket!
Go to the tab 'Tickets'. Fill in the maximum amount of tickets you would like to sell.
Below you will find the Ticket Types. Here you can decide what type of tickets will be on offer for the event. Is there door sale, web sale, both? Also make sure that you tap all the Guest Tickets boxes, so the staff ticket option will be on display for your colleagues.
Staff tickets at workshops: Configure the tickets so they only go 'on sale' on the workshop day at 8 AM. Workshops should be sold to buying costumers first and then be filled up with staff if not sold out:
How about tax and ticketservice charge?
For each ticket that is sold online there is an additional charge of €1,10,-. That is €1 for ticketservice and €0,10 for tax/VAT/BTW.
Where to check how the ticket sales are going?
Go to the Tickets section in the main menu. Go to 'Ticket Management' and select your event. Here you can see exactly who bought a ticket, when, what kind etc. You can even download the ticket and re-send it to its owner if necessary.
Help! The ticket doesn't show in the webshop!
Is the event confirmed? Did you fill in the amount of tickets?
Did you change the date of the event? Please notice that when you change the date of an event, the date of the ticket DOES NOT change likewise. Click on the little pencil of the ticket type and check if the date and time are still correct.
My event has free admission but I would like to registrar people, how do I do that?
You can create €0,- tickets.