Cancellation by participant
Check the cancellation ticket terms and conditions. If these terms and conditions ever change, this is the page that needs to be updated. This page is linked at the end of each workshop event on the website and to the confirmation email that participants get when they purchase a ticket. Always refer to this page if a participant has questions concerning this.
Cancellation by Mediamatic
Mediamatic reserves the right to cancel the workshop if minimum number of participants is not reached (this can vary per workshop, but generally it is half of the maximum number). We decide 3-4 days before if the workshop will be cancelled. It is important to notify the tutor and the participants as soon as possible. We always offer to reschedule the participants’ ticket for the next workshop (or any future dates of the workshop if they cannot make the next one). In case they request a refund, this is also possible.
In case of cancellation by Mediamatic
- Notify the tutor as soon as possible.
- Notify the communication coordinator, so that they won’t promote the event anymore.
- Delete the event from the website.
- Cancel the event on Stager: Go to the main page of the event → change status from "confirmed" to "cancelled" → save
- Delete the event from Events Google calendar.
- Email all the participants via Stager about cancellation (here is how to do it). Use the template "Workshop cancellation" for this. Offer to reschedule the ticket for the next workshop. Wait for their replies.
Rescheduling
In case of rescheduling ticket:
- Rebook the ticket in Stager: Find participant in Stager → click name → “orders” → event name → tick box next to the ticket → yellow banner appear below, click "actions" → choose “block” → in the comment write a reason for rebooking, and the new date they have chosen → confirm
- Send a quest ticket by following these instructions.
Refunds
In case of refund, follow these instructions.